Refund policy

Due to the cookies being perishable, we do not accept returns. Should you need to discuss your experience with our products, please email us at info@uluvfoods.com and we will work to ensure your satisfaction.

We are here to help if you are not satisfied with your experience:

• For shipping and delivery-related inquiries, please contact Orders@ULUVFoods.com. 

• For product or other inquiries, please contact us directly at Info@ULUVFoods.com

• For product safety concerns, please attach a clear image of the box, as well as the barcode and batch number (next to the best before date on the box.)

Wholesale Orders:

• For orders over $3000.00 are non-refundable after production has started.

• Production starts within 48 hours of receipt of payment.

• Refunds can only be applied to the original form of payment.